FAQ + Support

We aim to process orders within 24 hours during weekdays.

If the items you ordered are IN STOCK items, they will be dispatched with FedEx and you should receive them in two to three days.

If the items you ordered are DROP SHIP items, they will be shipped via UPS directly from Poland to you.  Delivery should not take longer than 4-6 days.

We will email you at each stage of delivery, but if you would like to find out where your order is, email us at info@fire-fli.co.za, and don’t forget to include your order number.

Unfortunately, we do not deliver to P.O. Boxes.

Coming Soon!

Fli Gift Cards (“Gift Cards”) may only be redeemed at Fire-Fli.co.za

Gift Cards are not returnable, exchangeable, or refundable for cash except to the extent required by applicable law. Resale of Gift Cards is not permitted without our consent. If you’d like to become a reseller of our Gift Cards, please contact us at info@fire-fli.co.za

You cannot redeem a Gift Card in conjunction with any other voucher or discount code.

Lost or stolen cards will not be replaced. The risk of loss and title for Gift Cards pass to the purchaser upon sale. FIRE-FLI (PTY) LTD shall have no liability to you for lost, damaged or stolen Gift Cards or the unauthorized use of your Gift Card by third parties.

Balance inquiries can be made by emailing info@fire-fli.co.za. The balance provided is an estimate only. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed. Gift Cards are not reloadable.

Gift Cards purchased from FIRE-FLI (PTY) LTD expire on the later of the first anniversary of the date of purchase, or any longer expiration period required by applicable law.

Pre-order means that the product is not currently in stock and you must place your order as per normal if you would like to secure your item without risking it becoming sold out shortly after we list it online.

BEFORE ORDERING, PLEASE READ THE RULES & REGULATIONS BELOW:
FIRE-FLI (PTY) LTD cannot be held liable for any unforeseen delays that may occur if you wish to pre-order an item so please take extra care when placing your order. We will, however, update you after pre-order when your items are available and have been dispatched from our workshop.

Once you place an order with us, it means that you are willing to accept these terms and conditions:
1. Pre-orders require full payment to be made at checkout.
2. Pre-orders can be cancelled at any time before they have been shipped. Refunds and credits will be done in terms of our Refund policy
3. We cannot guarantee a specific shipping date and estimated shipping dates are subject to change. We will ship orders the moment they are available.
4. Please do not order if you are not able to wait.
5. Once you place an order with us, it means that you are willing to accept these terms and conditions.

This list allows you to book a Fieldbar for future delivery, on a first-come-first-serve basis. You need to pay the deposit to secure your place on this list. You will be asked to pay the balance of the purchase price when the product is ready to be shipped, of you do not make payment within 20 days from being requested, the order will be cancelled. All deposits are non-refundable.