Terms & Conditions

1. Users may place orders for products, which FIREFLI may accept or reject.
2. FIREFLI will indicate the acceptance of your order by delivering the products to you or allowing you to collect them, and only at that point will an agreement of sale between you and FIREFLI come into effect. This is regardless of any communication from FIREFLI stating that your order or payment has been confirmed. FIREFLI will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid, or replacing your selected products with other products or a voucher, as agreed with you.
3. Prior to delivery or your collection of the products, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery or your collection of the products, you may return the products only in accordance with the Returns Policy.
4. You acknowledge that stock of all products on offer is limited and that pricing may change at any time without notice to you. FIREFLI will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When products are no longer available after you have placed an order, FIREFLI will notify you and you will be entitled to a refund of any amount already paid by you for such products.

We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of
whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save — in the case of any incorrect purchase price — to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.

FIREFLI Gift Vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. FIREFLI Gift Vouchers cannot be resold to or exchanged with a third party. You cannot use a FIREFLI Gift Voucher to purchase another FIREFLI Gift Voucher. FIREFLI Gift Vouchers can only be redeemed online through our website (www.fire-fli.co.za) or in-store at one of our stores.

FIREFLI is not held liable for any unforeseen delays that may occur if you wish to pre-order an item so please take extra care when placing your order. We will, however, update you after pre-order when your items are available and have been dispatched from our workshop.

Once you place an order with us, it means that you are willing to accept these terms & conditions.

1. We cannot guarantee a specific ship date and estimated shipping dates are subject to change. We will ship orders the moment they are available.
2. Please do not order if you are unable to wait.
3. Once you place an order with us, it means that you are willing to accept these terms & conditions.

Our Returns and Refunds Policy can be read online here.

We take responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer support, dispute resolution and delivery of goods.

We may change the terms at any time by placing a notice on this website or updating this web page. If you do not agree with the change, you must stop using this website or the changed terms will apply to you.

Except as provided to the contrary in the agreement, all rights, title, interest, and ownership (including all rights under all copyright, patent, and other intellectual property laws) in, to, or of this website are our sole property or will vest in us or a third party licensor. All moral rights are reserved.

Our logo and sub-logos, marks, and trade names are our trademarks and no person may use them without our permission. Any other trademark or trade name that may appear on our marketing material is the property of its respective owner.

Except as expressly permitted under the agreement, the website may not be:

modified or used to make derivative works;
rented, leased, loaned, sold or assigned;
reverse engineered or copied; or
reproduced or distributed.

We grant you, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future content for personal, non-commercial and information purposes only. We may cancel your licence at any time for any reason. Your licence is automatically cancelled if you do not get our written permission before using this website in a way these terms do not allow.

We, our affiliates or subsidiary’s reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. Any unauthorised use of this website terminates this license.

We provide the website “as is”. We do not give any express or implied warranty or make any other promise about this website. For example, we do not warrant that it is good quality, fit for any particular purpose, accurate, complete, up-to-date, legally effective or secure. We also do not warrant that it is free of latent defects, errors, malicious software or infringing content, or that you will have quiet or uninterrupted use of it.

You indemnify (or promise to protect) us against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys’ fees) related to your use of this website.

We will do our best to fix any fault in this website as soon as reasonably practical after we find out about it. This is the limit of our responsibility and liability for any fault in the website.

We are not responsible for anyone else’s website.

Please see our Privacy Policy for more information on using this website and cookies.

South African law and conditions (such as time and date) govern the terms. Only the South African courts may decide any dispute about the terms.

It is illegal to access the Website from territories or countries where the content or purchase of the products sold on the Website is prohibited.

You may not use this Website in violation of South African export laws and regulations. If you access this website from locations outside of South Africa, you are responsible for compliance with all local laws.

These terms are the entire agreement between us and you with regard to the use of the content and this Website.

Any term that is invalid, illegal, or cannot be enforced must be regarded as deleted. The remaining terms continue as intended.

This website is run by FireFli (PTY) LTD  based in South Africa with registration number 2019/22444/08

If you have any questions, queries or wish to request permission to use any part of this website,please contact us at info@fire-fli.co.za